In the world of corrections, complacency isn’t just a risk, it’s a silent predator that can quietly undermine the safety and security we strive to uphold daily.
Recently, I had the privilege of sitting down with retired Lt. Joe Pomponio on Tier Talk to discuss the 14 areas where complacency can creep into our work, sometimes without us even realizing it. From the subtle shifts in procedural habits to the more overt signs of cultural and interpersonal complacency, each of these areas poses a unique challenge to maintaining the vigilance necessary in our facilities.
Our conversation identified these forms of complacency and delved into practical strategies to combat them, ensuring that we stay sharp, alert and committed to our mission. Here’s a summary of the key points we discussed. You can also find our online discussion below.
1. Operational complacency: The what
Operational complacency focuses on the bigger picture of how a facility runs daily. It involves the overall function, coordination and management of operations. When staff fall into a pattern where they assume that because things have always been done a certain way, they don’t need to question or improve these operations, complacency sets in. Operational complacency is about the “what” of facility management — what tasks are prioritized, what protocols are followed and what the standard operating procedures are. Regular audits, new protocol introductions and active feedback can keep the operational integrity intact.
2. Procedural complacency: The how
Procedural complacency, on the other hand, deals with the “how” — the specific methods and processes used to carry out daily tasks. Picture this: a correctional officer has performed the same task hundreds of times. It’s become second nature, almost automatic. One day, without thinking, he skips a small but crucial step because it seems unnecessary. Procedural complacency begins this way, with tiny oversights that accumulate into significant vulnerabilities. Constantly reviewing and reinforcing procedures can remind staff that even the smallest steps are vital to maintaining safety and security.
3. Environmental complacency: The comfort of familiarity
Over time, even the most high-risk environments can begin to feel safe. The sights, sounds and rhythms become predictable. This familiarity can dull the senses, making staff less aware of changes or hazards. Imagine walking the same path every day until you no longer see the signs that the environment has changed. In corrections, environmental complacency can have serious consequences. To combat this, facilities must encourage staff to remain vigilant, constantly scanning their surroundings for anything out of the ordinary.
4. Interpersonal complacency: The risk of over-familiarity
In the daily grind, relationships are formed. Trust is built. But in the close quarters of a correctional facility, lines can blur. A correctional officer might start seeing an inmate as harmless or believe they know a colleague well enough to ignore odd behavior. Interpersonal complacency sets in when professional boundaries fade, leading to potential manipulation or breaches of conduct. Regular training and reminders about maintaining professional boundaries help keep these relationships in check.
5. Communication complacency: The assumption of understanding
Communication is the backbone of correctional facility operations. It is essential for maintaining safety, security and coordination. Communication complacency arises when staff make assumptions about information being received or understood correctly. This can lead to misunderstandings and critical information being overlooked. For instance, officers must communicate their whereabouts clearly to ensure others know where they are at all times, enhancing their safety and accountability. Additionally, accurate and timely communication is vital for tracking the movement of inmates within the facility. Knowing which inmates are moving and ensuring this information is relayed accurately helps maintain control and prevent incidents. Encouraging staff to ask questions, confirm messages and provide updates can mitigate communication complacency, ensuring everyone stays informed and vigilant.
6. Technological complacency: The over-reliance on systems
In today’s correctional facilities, technology is a powerful ally. Surveillance cameras, automated doors and communication systems are essential. However, there’s a risk when staff place blind faith in technology, neglecting manual checks and oversight. Technological complacency occurs when the presence of technology creates a false sense of security. Regular drills that simulate technology failures and manual checks can keep staff sharp and remind them that technology is a tool, not a crutch.
7. Supervisory complacency: The impact of disengaged leadership
A supervisor who once was hands-on and attentive now spends more time behind a desk, assuming the team can manage without oversight. As they withdraw, standards begin to slip, and staff may feel abandoned or unsupported. Supervisory complacency can have a trickle-down effect, influencing the behavior and morale of the entire team. Active involvement, regular check-ins and leading by example can keep supervisors connected and engaged, setting the right tone for their teams.
8. Reporting complacency: The belief that “someone else will handle it”
Imagine witnessing a minor incident — a heated argument that quickly dies down. It seems so insignificant that no one bothers to report it. After all, someone else must have seen it too. This is reporting complacency: the assumption that minor incidents aren’t worth reporting or that someone else will take responsibility. Over time, these unreported incidents can escalate into bigger problems. Encouraging a culture where every incident, no matter how small, is reported helps maintain a clear and accurate picture of the facility’s dynamics.
9. Training complacency: The view of training as a mere formality
Training sessions roll around like clockwork, and for some, they’re seen as just another box to check. The content feels repetitive, and engagement wanes. Training complacency sets in when staff don’t see the real-world application of what they’re learning. To combat this, training must be dynamic, relevant and engaging, with real-life scenarios that show why these skills matter. Reinforcing the importance of continuous learning helps keep training fresh and impactful.
10. Health and safety complacency: Ignoring personal wellbeing
Correctional officers are on the front lines, often dealing with high stress and danger. Over time, they might start to neglect their own health, seeing it as less important than their duties. Health and safety complacency occurs when staff don’t prioritize their well-being or ignore safety protocols. Promoting wellness programs, mental wellness resources and a strong safety culture ensures that staff understand their health and safety are priorities, not afterthoughts.
11. Team complacency: Relying too much on each other
In a tight-knit team, there’s a strong sense of reliance and trust. However, this can lead to team complacency, where individuals assume others will cover their responsibilities or notice problems. This mindset can cause critical issues to be overlooked. Fostering an environment where every team member feels responsible for the whole, encouraging initiative and accountability, can keep the team functioning effectively.
12. Cultural complacency: Resistance to change
Correctional facilities have long-standing traditions and ways of doing things. When these become so ingrained that they resist change, cultural complacency sets in. Staff may dismiss new ideas or practices because “we’ve always done it this way.” A culture that values adaptability, encourages innovation and rewards the questioning of old habits fosters growth and resilience, keeping the facility responsive to new challenges.
13. Micromanaged and overly compliant culture: The stifling of initiative
A micromanaged environment can lead to an overly compliant culture where staff do only what’s required, afraid to take initiative or make decisions. While compliance is crucial, it should not stifle critical thinking or creativity. Staff need the freedom to suggest improvements and the autonomy to make decisions within their roles. Encouraging a balance between strict adherence to rules and innovative problem-solving creates a more dynamic and engaged workforce.
14. Burnout complacency: The impact of exhaustion
Burnout is a significant issue in the corrections field, where high stress and demanding work conditions are common. Burnout complacency occurs when staff, exhausted and overwhelmed, start going through the motions without the same level of care or attention to detail. This can lead to dangerous oversights and mistakes. Addressing burnout through supportive management practices, mental health resources, and opportunities for rest and recovery is essential. Recognizing the signs of burnout early and taking proactive steps can help maintain a healthy, alert and effective workforce.
Conclusion: Vigilance is key
Complacency is a slow, silent threat, often going unnoticed until it’s too late. By understanding these 14 areas where complacency can manifest, correctional facilities can remain vigilant, creating an environment where safety and effectiveness are priorities. Addressing complacency isn’t a one-time effort but a continuous commitment to awareness, training and improvement. In the high-stakes world of corrections, staying alert and engaged can make all the difference.
Corrections1 is using generative AI to create some content that is edited and fact-checked by our editors.
